Contact Cards
Available on all subscription plan’s
What Are Contact Cards?
Contact cards are a native iMessage feature that allows you to automatically share your business contact information when starting new conversations. When enabled, recipients will see an "Add Contact" option at the top of the conversation, making it easy for them to save your business information to their contacts.
This is especially crucial for the new rollout of IOS 26 as the message’s app will now have an “unknown sender” inbox automatically categorizing and organizing incoming message’s for users.
Key Benefits:
Makes your business stand out in recipients' inboxes
Builds instant trust and recognition
Increases response rates and conversions
Critical for iOS 26: Helps ensure your messages stay in the main inbox instead of being filtered to "Unknown Senders"
How to Set Up Contact Cards
Step 1: Navigate to Contact Cards
Log into your Project Blue admin dashboard
Click on "Contact Cards" in the navigation menu
Step 2: Create Your Contact Card
Click "Create New Card"
Fill out the required information:
Business Name: Enter your business name (keep it clear and concise)
Background Color: Select from the available Apple background options
Select Phone Lines: Choose which phone lines should use this contact card
You can apply the same card to multiple lines
Or create separate cards for different agents/lines
Step 3: Submit for Processing
Click "Save" to submit your contact card
You'll see a "Request Submitted Successfully" confirmation
Your contact card will be processed by our operations team
Processing Time & Activation
Processing Time: Up to 24 hours (1 business day)
Weekends: May take longer as processing happens during business hours
Status Tracking: You can monitor the progress in your dashboard
Testing: Once activated, test by messaging your own phone to see the contact card
Important Notes
Current Features
Business name customization
Background color selection
Multiple phone line support
Automatic sharing with new conversations
Coming Soon
Image Support: Upload your business logo or profile photo
Individual Agent Cards: Separate contact cards for team members
Requirements
iMessage Only: Contact cards only work with iMessage conversations
New Conversations: Cards are shared automatically when starting new conversations
No Action Required: Once set up, everything happens automatically
Troubleshooting
My contact card isn't showing up
Check processing status in your dashboard
Wait 24 hours from submission time
Test with iMessage (not SMS) conversations
Contact support if still not working after 24 hours
I want to make changes
Edit your contact card in the dashboard
Remember: Changes take up to 24 hours to process
Submit changes early in the day for faster processing
Can I use different cards for different lines?
Yes! You can create multiple contact cards and assign them to specific phone lines, or use the same card across all your lines.
Best Practices
✅ Keep your business name clear and concise - displays better on mobile devices
✅ Set up cards for ALL active lines - maintain consistency across campaigns
✅ Submit early in the day - faster processing during business hours
✅ Test after activation - message yourself to confirm it's working
Need Help?
If you have questions or run into issues:
Email Support: Reply to any Project Blue email
Slack Channel: Message us directly (if you have a dedicated channel)
Dashboard: Use the support chat feature